Abstract:
In Malawi, the judiciary rolled out an electronic case management system in 2015 in
response to the ongoing public sector reforms being championed by the Malawi Government.
In this study, we employed the information systems (IS) success model to
systematically investigate the benefits that an electronic case management system
has brought about to the judiciary of Malawi. Specifically, three themes are pursued
as follows: the services offered through an electronic case management system in
the judiciary of Malawi; benefits of an electronic case management system; and challenges
affecting the use of an electronic case management system in the judiciary of
Malawi. Methodologically, the study is guided by a survey design and a questionnaire
was used to collect data from various staff in the judiciary including judges, court
clerks, court registrars, and information technology personnel. The study reveals that
the implementation of an electronic case management system has impacted positively
on the security of court files by easing the tracking and retrieving of case files
thereby contributing to efficiency in justice delivery. However, the implementation
of an electronic case management system has not been spared from challenges,
which include frequent loss of network and poor Internet connection.
