The role of national library service in promoting the e-governance in Malawi

Abstract

The Information and Communication Technologies (ICT) are being increasingly used by governments to deliver their services at the locations convenient to the citizens. In other words, e-government will make it easier for people to lead a healthy life, experience life-long learning, and access resources to sustain a reasonable standard of living. E-government also facilitates the ability for individuals to participate in their society, government, and community. In partnership with the Department of E Government, the National Library Service (NLS) of Malawi is providing free ICT lessons to the general public under the Mass ICT Literacy Program. The program aims at giving the populace confidence in using ICT services. This current study is to investigate the role of NLS in promoting e-governance in Malawi. The specific objectives of the study are to find out the role of NLS in promoting e-government through training the general public and to determine the challenges encountered and a way forward. The study employed both quantitative and qualitative research methods. The study population comprised of NLS staff. Sampling was purposive. Based on the findings, the study recommends that NLS authorities improve ICT use among the general public through training. It is further recommended that the Malawi government improve the electricity infrastructure and lower the tariffs on imported ICT technologies with a view to improving e-government in Malawi.