Technology-based library orientation and user education programme: strides made by Mzuzu university library

Abstract

The aim of this study was to explore strides made by Mzuzu University Library and Learning resources Centre in the implementation of a technology-based library orientation and user education programme. The study used the qualitative approach whereby data was collected through interviews conducted with 5 librarians and one focus group discussion conducted with 16 students. Data was analysed through content analysis, and findings presented using themes. Findings of the study revealed that implementation of the technologically-based library orientation has resulted in the commencement of informational and instructional programmes packaged in a way that makes their delivery to students on campus and remote places easier. Desktop and laptop computers, LCD projectors and library websites are all used in the delivery of the programme by the library while students use laptop and desktop computers, smartphones and tablets to access the services offered by the library. Inadequate computers and bandwidth, lack of digital skills and administrative inefficiencies are the factors militating against the effective delivery of the programme. This study, therefore, recommends that Management of Mzuzu University Library should take necessary steps to address the administrative and technical hitches that have marred the implementation of the technologically-based library orientation and user education programme to ensure that it becomes a success.