This paper discusses tourism and hospitality policy strengths and weaknesses in Malawi and the efforts taken to address and enhance its effectiveness to contribute to the successful growth of the industry in the country. ...

Over the years, countries continue to introduce hotel rating systems to indicate to customers the level of comfort and service quality expected in different hotel categories. Previous studies on conventional hotel rating ...

The purpose of this paper is to establish the relationship between grading standard as a dimension of hotel rating system and customer satisfaction. 203 hotel guests participated in the study. Survey questionnaires based ...